At Televic, our strategy is product leadership — delivering solutions that create better understanding for our customers. Televic is rapidly growing and we are looking for bright minds to build the exciting future of reliable communication!

As Sales Support Team Lead, your mission is to make sure customers experience this value from their very first interaction. Do you enjoy combining leadership with hands-on involvement in quotations, orders, and customer inquiries? Are you motivated by guiding your team, removing obstacles, and stepping in yourself when needed to ensure customers experience seamless support? Do you thrive in dynamic environments where the goal is not only efficiency, but above all enabling customers and sales teams to succeed?

About the job

Do you enjoy combining leadership with hands-on involvement in quotations, orders, and customer inquiries? Are you motivated by guiding your team, removing obstacles, and stepping in yourself when needed to ensure customers experience seamless support? Do you thrive in dynamic environments where the goal is not only efficiency, but above all enabling customers and sales teams to succeed?

As Sales Support Team Lead, your mission is to make sure customers experience this value from their very first interaction.

The Big Picture

We are committed to achieving customer success worldwide.
As Sales Support Team Lead, you will:

• Drive the team’s performance by combining leadership with hands-on involvement in key tasks.
• Set up new and improve existing processes in collaboration with cross-functional teams, ensuring that every workflow contributes to a better customer journey.
• Keep customer response times as low as possible by overseeing and actively supporting order processing, quotations, and inquiries with accuracy and speed.
• Monitor KPIs that matter for customers (response time, order accuracy, satisfaction scores) and implement improvements.
• Foster team ownership and motivation, ensuring a supportive environment where people can grow while maintaining a sustainable work-life balance.

By leading from the front, you will shape the way customers experience Televic and play a vital role in strengthening our global growth story.